English in tourism industry
Míšková, Zuzana

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Contents
                                    Obsah
Úvod................................................................5
UNITI.............................................................7
THE TOURISM INDUSTRY...........................................7
UNIT2.............................................................9
INTERNATIONAL ORGANIZATIONS - THEIR ROLES
AND PUBLICATIONS - ........................................9
What is UFTAA ?............................................9
Role of IATA...............................................9
The Chicago Convention ...................................10
The Warsaw Convention.....................................10
Travel Information Manual.................................10
ABC World Airways Guide...................................11
The Official Airline Guide (OAG)..........................12
UNITS...........................................................  13
TRANSPORTATION................................................13
By Air..................................................  13
By Train..................................................13
UNIT4............................................................15
TRAVEL AGENCY AND ITS SERVICES................................15
Travel Agencies, Travel Agents and Tour Operators.........15
Booking of a holiday..................................'15
Travel insurance .........................................15
UNITS............................................................17
LODGING AND CATERING FACILITIES.............................. . 17
Lodging Establishments....................................17
The Adria Hotel...........................................17
A Hotel and Its Divisions.................................18
Room Reservation..........................................19
Hotel Revenue Management System (Yield Management)........19
Check-in and Check-out....................................20
Food and Beverage........................................ 21
Menu......................................................21
Banqueting Department.....................................22
U N I T 6.........................................................25
CASE STUDIES.................................................. 25
Human Resources...........................................25
At the Front Office.......................................25
-3-
SAMPLE LEITERS...........................................26
A Sample Deposit Refund............................. 26
A Sample Deposit Forfeit.............................26
Sample Event Letter..................................27
A Letter of Complaint ...............................27
SELLING THE PRODUCT......................................28
A Guide............................................  29
LANGUAGE OF ADVERTISEMENT................................29
Luxury in London.....................................29
LEXICOLOGY ..............................................30
ENGLISH - CZECH GLOSSARY......................................33
-4-
                                
Detail
MARC
Field Ind Field content
1 kpm0113032
3 CZ-PrHAC
5 20180824150448.6
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8 170101m1997----xr ||||f||||||||||||eng||
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41 0# $a eng
44 ## $a xr
100 1# $a Míšková, Zuzana $4 aut
245 10 $a English in tourism industry / $c Míšková, Zuzana
264 #1 $a Praha, $b VŠE ; $c 1997
300 ## $a 63 s.
520 ## $a Podle ČNB-K 1998, 10092
653 ## $a angličtina
653 ## $a učebnice
653 ## $a terminologie
653 ## $a turismus
659 $a 6.23 $x Praktické mluvnice, učebnice, slovníky aj.
910 ## $a ABB047
999 $a 9713032
1002 $a a
1098 $a M
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